- Bicycle Rentals: The rental rate for a bike with a price of less than $350 is $35/day or $70/week. The rate for bikes with a price greater than $350 is 10% of the price of the bike per day, or 20% of the price of the bike per week. Rentals include a lock and a helmet. If the bicycle is damaged, stolen, or not returned we will charge the full price of the bicycle.
- New In-Stock BIcycles: Includes a "check up" within the first 30 days. Returns within 7 days with a 20% restock fee; or for 100% store credit. After 7 days we will buy back bicycles at our discretion (each bicycle will be individually assessed and amount offered will be based on length of use, condition, time of year, demand, etc.)
- Used Bicycles: Free minor adjustments within the fist 30 days. Exchanges/returns for full price paid in store credit within 7 days (one time only). After 7 days, we will buy back bicycles at our discretion (each bicycle will be individually assessed and amount offered will be based on length of use, condition, time of year, demand, etc.)
- New In-Stock Parts & Accessories: Return for a full refund within 7 days with original recipt with all packaging intact. Return for store credit within 14 days with original receipt with all packaging intact.
- Used Parts & Accessories: Return for store credit within 7 days with original receipt.
- Special Orders: Are you interested in a particular bike/component/accessory that we don't have? We are more than happy to special order something for you, but all sales are final.
- Abandoned Bicycles: Bicycles left for repair or held with a downpayment must be picked up within two weeks of notification that repair is done or from date of downpayment. After two weeks a storage fee of $20/month ($0.67/day) will accrue. After six months any unclaimed bicycle or parts are considered abandoned and become property of HBE. Downpayments are available as store credit only